Information we collect

We collect information you provide and information generated when you use the Service:

• Account data: your name, email address, phone number, and login credentials.
• Billing data: plan, transactions, and payment-related records.
• Message data: recipient phone numbers, message and OTP content, sender IDs, timestamps, status, and delivery results that you submit through the API or dashboard.

How we use information

• To provide, operate, and deliver your messages.
• To authenticate requests, enforce rate limits, and secure the platform.
• To screen message content and sender IDs so we can block phishing, fraud, abusive language, and other content that violates our policies.
• To process payments, manage credits and subscriptions, and prevent fraud.
• To provide support, send service notices, and improve the Service.
• To comply with legal obligations and respond to lawful requests.

Recipient data and our role as processor

When you send messages, the recipient phone numbers and message content you provide are processed on your behalf. You are the controller of that data and are responsible for having a lawful basis and recipient consent. ZADX SMS acts as a processor and uses that data only to deliver your messages and operate the Service.

Message filtering and recipient protection

To protect the people who receive your messages, we screen message content and sender IDs using automated filters and, where needed, manual review. Messages that match our filters may be rejected, held, or not delivered, and we may suspend accounts that repeatedly attempt to send them.

• Phishing, scams, and any attempt to obtain passwords, OTP codes, card details, or bank data.
• Fraudulent or misleading sender identities and links that impersonate another brand or entity.
• Insults, threats, harassment, hate speech, and other offensive content.
• Malicious links, malware, and content that puts recipients or their devices at risk.
• Any other content that violates our policies, applicable law, or operator requirements.

This screening is carried out for security and abuse-prevention purposes only. We do not use your message content for advertising, and we do not sell it.

Activities not compliant with Islamic Shariah

We do not accept applications, campaigns, or activities that we consider prohibited under Islamic Shariah, or that carry serious Shariah doubt, even where the activity is legally permitted in a given jurisdiction. We reserve the right to refuse, suspend, or terminate any application or account that provides, promotes, or facilitates such activities.

• Betting, gambling, and any related services.
• Interest-based loans or financing (riba), or promoting or facilitating them.
• Stores selling goods or services that are prohibited under Shariah.
• Any other system or activity we consider non-compliant with the rulings of Islamic Shariah, or surrounded by serious Shariah doubt.

Sharing of information

We do not sell your personal data. We use the information you provide solely to operate the Service and deliver your messages.

• We may disclose information when required by law, regulation, or valid legal process.
• We may disclose information to protect the rights, safety, and integrity of the Service and its users.

Data retention

We retain account and billing records for as long as your account is active and as required for legal, accounting, and security purposes. Message logs and delivery metadata are retained for a limited period to support troubleshooting, reporting, and compliance, after which they are deleted or anonymized.

Security

We use technical and organizational measures to protect data, including encryption in transit, access controls, and secret-based API authentication. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data. To exercise these rights, contact us using the details below. Recipients should direct their requests to the business that sent the message.

Cookies and local storage

The dashboard uses cookies and browser local storage to keep you signed in and to remember preferences such as language and theme. You can control cookies through your browser settings, though some features may not work without them.

Children's privacy

The Service is intended for businesses and is not directed to children. We do not knowingly collect personal data from children.

Changes to this policy

We may update this Privacy Policy from time to time. We will revise the "last updated" date above and, where appropriate, notify you of material changes.

Contact us

For privacy questions or requests, contact us at hello@zadx.net.